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- Are there data caps or other limits?
- Broadband Internet Service Level Agreement (SLA)
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- Customer Responsibilities For Service Installations
- Customer Responsibility for Local Area Network (LAN)
- Customer Responsibility for Uninterrupted Power Supply
- Disclaimer - Broadband Internet & VoIP Services
- Do You Charge An Installation Fee For Fiber Internet Service?
- Do You Do Site Checks If I Have Any Problem With Your Fiber Internet Service?
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- Installation Fee Is Approximate
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- Master Service Agreement (MSA)
- Understanding Speed Test Results: Why They May Differ from Your Subscribed Speeds
- Understanding Your New Pricing Plan (updated May 2024)
- What Can I Do With Fiber Internet That I Cannot With Other Types Of Connections?
- What Does 99.99% Uptime Really Mean?
- What is a fair use policy?
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Customer Responsibilities For Service Installations
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ByTeledataICT
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Customer accepts responsibilities that prior to the installation of any service that requires connectivity (access services) such as the Internet, Wide Area Network, and more, that they shall arrange and provide access or private right of way and power for Teledata to establish the connection and install any necessary equipment either on the mast, rooftop, ground or underground, all at the customer’s own expense.
You can download the Customer Sample Letter For Request For Access Authorisation here
- The Customer accepts that the Supplier does not use a scaffold as one of its operational equipment
- Where it is determined during the survey that the access to the place of installation of equipment shall require a scaffold, the Customer accepts and agrees to provide the scaffold for the installation
- Alternatively, where the Customer agrees with the Supplier to hire a scaffold for the installation of equipment, the Customer accepts and agrees to pay for the hiring fee on the day of hire
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